FAQ

General Information

I forgot my login information ?

If you have forgotten your password, click Forgot Password to reset your password. If you have forgotten your email address you created your account with, contact Hail Point Support and we can help locate it for you.

- There was a hail report in this area, but there isn't a Hail Map, why ?

We create hail maps when hail, greater than 1 inch, impacts at least 500 or more homes. Most large hail occurs without impacting many people. This is frequent in the Plains. We focus on creating hail maps and hail alerts on storms that cause hail damage which are of interest to our customers.

Do you offer Phone Support?

We don’t offer phone support out of full dedication to our other help channels. Online support allows us to send and receive links and supporting documentation, which resolves your concerns more quickly. Please email us at info@hailpoint.com if you have any questions.

Mapping Information

How do I adjust the transparency of the Hail Layer on the Hail Map, How do I get the addresses of the homes hit by hail ?

See our short video on using our Google Hail Map. We will be adding future video tutorials on how to use our products soon.

Managing Your Subscription

- How do I update my credit card information?

Login and go to your MY HAILPOINT and Scroll down to My Credit Cards. You can update your credit card information here. If you have problems. Please contact customer support.

- How do I cancel or restart my subscription ?

Login and go to your MY HAILPOINT and Scroll down to "Subscriptions" under "Active" you can select "Cancel". Your subscription will not be renewed the next cycle. It will remain active through the period which you have paid. You can also select "Restart" to resume your subscription. If you have any problems, contact Hail Point Support.

Hail Data and Hail Alerts

How do I change my Hail Alerts

Under "Action" you can select "Edit or delete". You can change the area or the minimum hail damage category which you receive alerts.

How can I see how many times hail hit this home or this area in the past few years?

Our Hail Verification Report will give you an incredibly detailed hail history for any location in the Continental U.S. for the past 5 years.

The Hail Verify report contains hail size & dates for that location and any hail within a radius of 10 miles. Here is a sample report.

I ordered a Hail Report and it has not arrived ?

Hail Verification Reports usually take about 10 to 15 minutes to process. They are emailed to the email address you login with and contain the report PDF file.

Sometimes this email may not reach your email account for a number of reasons or end up in the spam folder.

All of your hail reports are saved in your MY HAILPOINT dashboard.

Click the MY HAILPOINT in the right hand side of the website navigation bar and scroll all the way down to "Hail Reports" at the bottom. You can then click "Download" next to the report you want to download.

If after 30 minutes your report is not available in "MY HAILPOINT" contact Hail Point support and will look into the issue.